Frequently Asked Questions

Simply choose your favorite design, select any available options, add it to your cart, and complete checkout. After your order is placed, you will receive a confirmation email with your order details.

We currently accept PayPal, Visa, Mastercard, American Express, Apple Pay, and other secure payment options shown at checkout.

If your order has not entered processing yet, changes or cancellations may still be possible. Please contact support as soon as possible and include your order number so we can review your request quickly.

First, please check your spam or promotions folder. If you still cannot find it, contact our support team at support@paintbynumbers-adults.com and we will confirm whether your order was placed successfully.

Yes, we offer free worldwide shipping. If your address can be served, you will be able to complete your order normally at checkout.

No. We offer free worldwide shipping on our orders.

Processing time depends on the product type and current order volume. Standard products usually move faster, while personalized items may take longer because they are prepared individually.

Shipping time depends on your destination and the carrier handling your package. The most accurate estimate is usually shown during checkout and again in your shipping confirmation email.

As soon as your order ships, you will receive a tracking link by email. You can use that link to check the latest shipping updates for your package.

Yes, sometimes tracking updates take a little time to appear, especially shortly after dispatch. If there has been no movement for several business days, please contact support and we will take a closer look.

Please check your mailbox, porch, front desk, safe drop-off location, and with neighbors or household members first. If the package still cannot be found, contact us and we will help you review the next steps.

Most non-personalized items can be returned according to our current return policy, as long as they are unused and returned in acceptable condition. For the most accurate details, please review the return policy shown on our website.

Because custom products are made specifically for you, they are usually not eligible for return once production has begun unless the item arrives damaged, incorrect, or there is a quality issue.

Please contact our support team before sending anything back. Include your order number and the reason for the return so we can guide you through the correct return process.

Once your return is received and approved, refunds are issued to your original payment method. Processing times can vary depending on your bank or payment provider.

Please contact us as soon as possible with your order number and clear photos of the issue. We will review the case and work with you on a replacement, refund, or another suitable solution.

Most kits include a pre-printed canvas, matching paint pots, brushes, and a reference image. Some products may also offer additional options such as a frame or upgraded accessories.

No. Our kits are designed to be beginner-friendly and easy to enjoy, even if you have never painted before.

Mid-size kits are often a great starting point because they offer enough detail to feel rewarding without being too overwhelming. If you are new to the hobby, choosing a simpler design can matter just as much as the size.

That depends on the product option you choose. Some kits are sold as canvas only, while others may include or offer a frame upgrade.

Our brand is focused on designs and kits created with adult customers in mind, especially those looking for a relaxing and rewarding creative hobby.

You upload your photo when ordering, and we turn it into a personalized paint by numbers design. This allows you to transform a meaningful memory into a creative project of your own.

Clear, well-lit images with good contrast usually work best. Photos with a single main subject and less visual clutter tend to produce stronger final results.

If production has not started yet, a photo change may still be possible. Please contact support as quickly as possible after ordering and include your order number.

The design is created from your photo, but it still needs to be adapted into a paintable format with numbered areas and simplified color zones. That means the final artwork will resemble your image while still working as a paint by numbers project.

Acrylic paint can thicken if it has been open for too long. In many cases, adding a very small drop of water and stirring gently can help improve the texture.

Please contact us at support@paintbynumbers-adults.com and include your order number, the color number if available, and ideally a photo. We will review the situation and help you with the next steps.

A larger brush is usually best for bigger sections, while smaller brushes work better for details and narrow spaces. Many customers like to begin with medium or larger areas first and then move into the fine details.

There is no single right method, but many people prefer to start with larger areas or work from top to bottom to avoid smudging. The most important thing is finding a rhythm that feels comfortable to you.

Keep your paints tightly closed, your brushes clean, and your canvas in a dry, safe place. Good storage helps prevent the paint from drying out and keeps the kit in great condition between sessions.

Yes. Paint by numbers kits are a thoughtful gift for birthdays, holidays, anniversaries, or anyone who enjoys relaxing creative hobbies.

If gift cards are currently available, you will find them directly in our store. If you do not see them listed, they may not be active at the moment.

Most stores allow only one discount code per order unless otherwise stated during checkout. The final discount options available to you will always be shown before payment is completed.

The best way to reach us is by email at support@paintbynumbers-adults.com. For order-related questions, please always include your order number.

Response times can vary depending on order volume and the time of year, but we aim to answer as quickly as possible during normal business days.

Please include your full name, order number, and a clear description of your question. If something arrived damaged or incorrect, photos are very helpful and can speed up the process.